I accept credit card and PayPal payments. Payment must be made in full and have cleared before the item is shipped. If you are having any issues with Payment please do not hesitate to contact me and I will assist you in any way that I can.
I ship on the next business day following the purchase excluding Sundays and USA government holidays. Please make sure your "shipping address" details are entered correctly to ensure accurate delivery of the pieces. If you realize you made an error in your address, please contact me as quickly as possible.
I ship standard USPS mail free, but must charge a nominal fee of 3.95 for USPS priority mail. I will provide the tracking number for your purchase as soon as it ships via email. The reason I charge fpr shipping is that most items cost $7-10 USD to ship. I try to keep my prices reasonably low and affordable. Supporting handmade artisans sometimes means helping out with the shipping costs. We appreciate that.
All products ship from California. If you are local to the San Francisco / Bay Area I can hand deliver in the case of larger rush orders. I love meeting my customers!
Refunds & Exchanges:
If you are unhappy for any reason, please contact me within one week of receiving your order:
I cannot accept returns or exchanges on custom pieces. If your item(s) are damaged in transit will be given a replacement of the same item. Please send me an email as soon as possible including pictures of the damage.
In order for me to process a refund or exchange I must receive the item(s) in their original, undamaged condition within 30 days, (90 days for international customers). I do not offer reimbursements for return shipping or customs fees.
Unfortunately, I cannot mark your items as a "gift" on the customs form to avoid customs fee - neither can I mark the customs form with a lower value to avoid a customs fee. I can't because it's illegal. All imported goods have to go through your country's customs department, and are subject to customs fees. Customs fees are taxes levied by your government on imported goods. The amount you're charged is decided by your government, and 100% of the money from those fees goes directly to your government. It is mail fraud to falsify a customs form, and to do so carries a penalty of up to $10,000 fine and 5 years imprisonment. (13 U.S.C. § 305 : US Code - Section 305: Penalties for unlawful export information)
All my products come package with love and care & free gift wrap. Mala and Soul Beads include a muslin bag for storage. All other pieces are brown boxed and wrapped with colorful botanical cutouts, feathers, or other natural adornments and twine. If you require a special gift wrap please make a note in check out and I'll do my best to satisfy. If you prefer no gift wrap please note that in comments when you place your order.
I do offer a number of my products wholesale. These include stack bracelets and some mala designs. if you are interested in particular product for resale I am happy to provide a quote. minimum order is $250 for wholesale.
I read that you are a healer and aromatherapist. Do you provide wellness consultations & sessions?
Yes! Absolutely. Use the contact form or email me firstname.lastname@example.org with subject "wellness" and I will contact you to set up a consultation or dowsing session. I keep my client base very small so that I can offer quality services.